Simplifying the Service Call
Imagine having all of the tools and materials you need to complete an onsite
service call in one convenient, secure online destination? Diagnostic tools,
software solutions, real-time Internet threat alerts, reporting tools and more
are available 24x7 through a personal digital delivery platform - we like to
call it the "Command Center".
We know that computer technicians are not sales people; they're trusted
advisors. That's why the CA Onsite PC Protection Program was designed as a
platform that streamlines Best Practices for protecting business and consumers'
desktops, laptops and servers. Remember, your confidence is important to us.
That's why CA will send you a free copy of CA Internet Security Suite Plus 2008
preloaded on a 2GB flash drive.
CA wants you to feel as confident in our products as we do.
The Payoff
Even though you work for your boss, CA pays each registered member a cash reward
on qualified sales. It's like getting a raise without asking for one. After you
make your first qualifying sale, CA will send to you a personal pre-paid Visa®
card. For qualified sales made through the Command Center, CA will deposit the
cash reward onto your card. There's no limit to the amount of cash rewards you
can earn. Spend it wherever Visa cards are accepted. Cash rewards run as high
as $150 for a single unit sale. There are technicians already earning as much
as thousands of dollars in additional income per year through CA's Cash Rewards
program. Plus, CA runs other promotional programs throughout the year giving
you a chance to earn even greater cash incentives, trips and other prizes.
Here's How the Program Works
The CA Onsite PC Protection Program has so many essential onsite service tools
that adding it to your service protocol is a no-brainer. Each registered
member's login gives them access to their own personal Command Center.
The CA Security Advisor is scrolling across the top of your Command Center to
alert you of the latest Internet threats. Get started by getting a detailed
analysis of your customer's PC (including a PC inventory) by selecting the
Diagnostic Scanner. There are several types of security assessment scans
available: Data Protection, Virus, Spyware, Privacy and PC Performance. They're
fast; so, run as many as you need to. You'll get a full report detailing your
customer's PC vulnerabilities and recommendations on the appropriate CA
software solutions. Show this report to your customer and discuss their PC
vulnerabilities and software solution options with them. Before purchasing the
software, through the Command Center, checkout the end-user rebates to give
your customers a great deal. Use CA's multimedia tours to demo the product. Now
you can download the product through the Command Center's electronic software
delivery platform. CA's products don't require much hard drive space, and they
download pretty quickly. With a software delivery system like, this there's no
need to buy inventory and no need to carry products around. You purchase only
the software you download when you sell it.
Remember that CA is the only security software company to offer an up to $10,000
Total Internet Protection Plan on our CA Internet Security Suite Plus 2008.
learn more
CA Extensive Support Network Ensures Smooth Transactions
It's inevitable. You do everything right and still things aren't going as
smoothly as you would like them to. No problem! A full complement of CA support
services is available to all registered CA Onsite PC Protection Program members
for free:
| Technical Support: |
24x7 technical support is available for all home, home
office and SMB products with an escalation path to the software engineers
should your issue require it. |
| Customer Service: |
For general questions, returns, license keys, a CA customer service rep is
available 12x7. |
| Pre-Sales Support: |
If you have questions about the program, would like training on the
Command Center or detailed product information, call 1-888-273-8185 CA Monday -
Friday, 8am - 8pm in all time zones.
|
| Training On Demand: |
If you're a self-service tech who wants a quick and easy
explanation, online multimedia videos are available for product information and
installation demonstrations. |
Here's How You Join
Your boss - the one who owns the company you work for - joins the program first,
as a business owner. Once she/he is registered, you'll be invited by them to
join too. When you register, you get password access to your own personal
Command Center, CA will ship your free copy of CA Internet Security Suite
Plus 2008 preloaded on a 2GB flash drive and a CA representative will call
to help you get started. You'll find reporting tools that track all of your
transactions made through the Command Center. Your boss gets to see that stuff
too on her/his own Command Center. While CA pays Cash Rewards directly to you,
you're still employed by the same boss. Your boss will tell you how much to
charge the customers and establishes all of the terms and conditions of the
service call.
If you have a question before or anytime throughout the registration
process, call us at: 1-888-273-8185 Monday -
Friday 8am - 8pm in all time zones
If you're a service technician, email your boss right away. Include this web
address http://home3.ca.com/onsite/onsiteintro.html
and ask her/him to join the program.
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