CA Internet Security Suite Upgrade and Installation

Welcome to the CA Internet Security Suite installation and upgrade information. Please choose from one of the options below:

• View upgrade information
• View system requirements
• Download CA Internet Security Suite
• Install CA Internet Security Suite

CA Internet Security Suite Upgrade

You can seamlessly upgrade any of the following products to the latest version of CA Internet Security Suite:

• eTrust^® EZ Antivirus r7, r7.1, r7.2
• eTrust^® EZ Firewall r4.5 (English Only)
• eTrust^® EZ Firewall r5.1
• eTrust^® Personal Firewall r5.5, r5.5.114
• eTrust^® Anti-Spam r2.1
• eTrust^® Anti-Spam r4
• eTrust^® PestPatrol^® Anti-Spyware r5
• eTrust^® PestPatrol^® Anti-Spyware r8
• eTrust^® PestPatrol r8 Limited Edition (English Only)
• eTrust^® EZ Armor™ r3.0, r3.1, r3.2
• eTrust^® EZ Armor LE (English Only)
• eTrust^® Internet Security Suite r1, r2
• CA Personal Firewall Version 9
• CA Anti-Virus Version 8.1, 8.2, 8.3
• CA Anti-Spyware Version 9
• CA Anti-Spam Version 5
• eTrust^® EZ Armor™ r3.0
• eTrust^® EZ Armor r3.1
• eTrust^® EZ Armor r3.2
• CA Internet Security Suite Version 3

  Note: If you are upgrading from eTrust Personal Firewall, or eTrust EZ Firewall, you are prompted to uninstall these products during the CA Internet Security Suite installation.
  

  Note: If you are upgrading from a previous version of this product, please visit the Upgrade Center located at http://home3.ca.com/Members/UpgradeLicense.aspx. You will be issued a new license key from the Upgrade Center. Ensure you enter the newly issued license key during product installation.

System Requirements

You must meet the following minimum requirements to install CA Internet Security Suite:

Windows 2000 Professional SP4+,Windows XP SP1+, and Windows XP Media Center Edition 2005 SP2:

• CPU: 300 MHz or higher Pentium-compatible CPU
• Memory: 256 MB RAM
• 150 MB available hard disk space

  Note: This requirement may be less depending on which product components you choose to install.

• Internet Explorer 5.5 (minimum) required
• Internet Access required
• CD-ROM drive (If installing from CD)
• USB port (If installing from USB Flash drive)

Windows Vista:

• CPU: 800 MHz or higher Pentium-compatible CPU
• Memory: 512 MB RAM
• 150 MB available hard disk space

  Note: This requirement may be less depending on which product components you choose to install.

• Internet Explorer 7 (minimum) required
• Internet Access required
• CD-ROM drive (If installing from CD)
• USB port (If installing from USB Flash drive)

Download CA Internet Security Suite

To download CA Internet Security Suite

1. Click the following link (89.6 MB):
   http://consumerdownloads.ca.com/consumer/apps/2008/3/issdm_en_32.exe
   
   A window appears asking you if you would like to run or save the file, or cancel the operation.
   
   
2. Click Run

   Note: If other dialog boxes appear asking you to confirm that you would like to run the file, click Yes.

   The Save To -- Download Manager Window appears.

3. The default location for your download is the Desktop. If you wish to change the location of your download, click the File button to display a window that lets you to choose the location of your download. Once your desired download location is displayed, click the Next button to continue.
   
   CA Download Manager begins downloading your product, and displays the progress, remaining time, and transfer rate.

4. (Optional) If you wish to pause the download, click the Pause button. The button changes to a Resume button allowing you to resume the download.

Install CA Internet Security Suite

Pre-Installation Tasks

• Uninstall any firewall software running on your computer other than a previous version of eTrust^® EZ Firewall, or CA Personal Firewall. You must uninstall this software and reboot your computer before you install CA Internet Security Suite. Failure to do so may cause conflicts between the two products.
• Uninstall any antivirus software other than a previous version of eTrust^® EZ Antivirus, or CA Anti-Virus. You must uninstall this software and reboot your computer before you install CA Internet Security Suite. Failure to do so may cause conflicts between the two products, resulting in a system failure.
• Uninstall any existing anti-spyware software installed on your computer other than a previous version of eTrust^® PestPatrol^® Anti-Spyware, or CA Anti-Spyware.
• Uninstall any existing parental controls software installed on your computer other than a previous version of CA Parental Controls.
• Close all programs currently running on your computer before you install the product.

To install CA Internet Security Suite

1. If you downloaded the installation file, the installation starts automatically. If the installation does not start automatically, double-click the installation file located on your desktop.

   Note: If you are using Windows Vista, the User Account Control window may appear, prompting you to respond. Administrative privileges are required to complete this action. Respond to the User Account Control prompt to continue.

   The installation begins and the Welcome to the Installation Wizard dialog appears. Skip to step 4.

2. If you are installing from CD or USB flash drive, insert the CA Internet Security Suite installation CD or USB flash drive.

   The Installation Menu appears.

   Note: If the installation does not start automatically, please follow the procedure below for your media:
   
   For CD Installation:
   - Browse to the drive containing the CD.
   - Double-click the setup.exe file.
   
   For USB Flash drive installation:
   - Double-click the My Computer icon located on your desktop.
   - Right-click the drive letter for your USB Flash drive, and select Explore.
   - Double-click the CAISS folder, then double-click the CAInstallationMenu.html file.
   - Select the link to install from the Installation Menu.

   Note: If you are using Windows Vista, the User Account Control window may appear, prompting you to respond. Administrative privileges are required to complete this action. Respond to the User Account Control prompt to continue.
3. The Welcome to the Installation Wizard dialog appears.
4. Read the welcome message and click Next.

   The Product License dialog appears and displays the End-User License Agreement.

   

5. Read the End-User License Agreement. If you agree with the license terms, scroll to the end of the agreement, select the I accept the terms of the License Agreement option button, and click Next.

   Note: If you click I do NOT accept the terms of the License Agreement, the installation will not continue.

   The Lesser General Public License (LGPL) window appears.

   

6. Read the LGPL agreement. If you agree with the license terms, select the I accept the terms of this license agreement check box and click Next.

   Note: If you do not accept the terms of the license agreement, CA Anti-Spam will not be installed.

   The Enter License Key window appears.

   

7. Enter your license key and click Next.

   Note: If you purchased a CD, the license key is on the back of your CD sleeve. If you purchased a USB Flash drive, your license is located in the package insert. If you downloaded the software, the license key was emailed to you. You must enter the key exactly as it appears in the email. If you have difficulty with the license key, or if you cannot find your license key, click the Click Here for further assistance link located at the bottom of the Enter License Key window.

   The Installation Path dialog appears.

   

8. Select the folder in which you want to install CA Internet Security Suite and click Next.

   Note: The default installation folder is C:\Program Files\CA\CA Internet Security Suite. To install the product to a different folder, enter the folder name in the Installation Path field or click Browse to select the appropriate folder.

   The Product Options window appears.

   

          Note: The CA Parental Controls option may not be available in your version of the software.

9.  Select the corresponding check boxes of the security software that you want to install, then click Install.

Note: All products mentioned in this example may not be available in your installation.

If you selected to install CA Personal Firewall, the Personal Firewall Settings window appears.

10.  Select the Privacy options you require using the check boxes provided, then click Next.

Note: These options can be configured after installation. If you require further information about these options, open the CA Personal Firewall help from the Help   menu after CA Personal Firewall has installed.

If you selected to install CA Parental Controls, the Administrator Password window appears.

Note: This feature may not be available in your version of the CA software.

11.    Enter and confirm a password for the CA Parental Controls Administrator using the fields provided, then click OK.

Note: The Administrator password is used to log into CA Parental Controls as an Administrator and configure product options.

The Set Administrator Credentials window appears.

12.   Enter and confirm your Administrator email address, and Administrator security code using the fields provided, then click OK.

Important: These details should be kept private as they are used to retrieve your Administrator password if you forget it.

Note: The security code must be at least 6 characters long.

13.  Click OK to confirm that your CA Parental Controls Administrator credentials are set.

The installation begins copying files. It might take several minutes, depending on the speed of your computer and Internet connection. During the process, the installation status is displayed. If you are connected to the Internet, the installation also downloads the latest product updates. When this process completes, the Yahoo! Toolbar Setup window appears.

Note: The Yahoo! Toolbar option is only available in selected versions of CA Internet Security Suite. If the Yahoo! Toolbar Setup window does not appear, skip to step 15.

14.  Click Next to accept the free offer to install Yahoo! Toolbar, and make Yahoo! your default search engine. If you do not wish to install Yahoo! Toolbar, or make Yahoo! your default search engine, deselect the checkboxes corresponding to those options, then click Next.

If you chose to install the Yahoo! Toolbar, the Product License window appears displaying the license specific to the Yahoo! Toolbar.

15.  Read the End-User License Agreement. If you agree with the license terms, scroll to the end of the agreement, select the I accept the terms of the License Agreement option button, and click Next.

Note: If you click I do NOT accept the terms of the License Agreement, the Yahoo! Toolbar will not be installed.

The installation finishes copying any remaining files. After the installation process is complete, the Product Registration dialog appears.

Note: If you have already registered your CA product using the previously-entered license key, the Product Registration dialog does not appear. Skip the next step.

16.  If you are connected to the Internet, ensure that you register your product. If you are not currently connected to the Internet, to register when your computer is online, open the CA Security Center and click Help, Product Registration.

The Installation Complete dialog appears.

17.  Click Complete to finish the installation.

Your computer shuts down and begins to restart. When your computer restarts, the CA Internet Security Suite installation is complete.