Support
CA Technologies Internet Security team takes support to the next level, with support options designed to maximize uptime, resolve issues quickly and reduce internal IT costs. Solutions and support that enable our customers and partners to protect their systems from malware quickly, effectively, reliably.
Beyond standard support, CA Technologies Internet Security Team has dedicated specialists on hand for every step of the sales cycle for our partners. Supporting new opportunities to renewals, demos and more.
Have Questions?
Call a CA Internet Security Partner Specialist at:
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 |
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| 1-800-456-8000 x76151 |
1-864-349-4547 |
1-800-237-8931 x75174 |
CA Technologies Has a Team Ready to Help You Build and Support Every Aspect of Growing Your Business
Partner Support/Sales
CA Internet Security Partner Specialists
Partner Specialists are focused on enabling
Silver and Transacting partners to grow their business.
Support includes:
- Dedicated telesales support
- Product information
- Pricing & quoting
- Answers and support as it pertains
to Partner Program
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NEW Leads
CA Internet Security Pre-Sales Specialists
Pre-Sales Specialists work directly with eligible partners to share
opportunities collected from ongoing lead-generation
campaigns, including trade shows, seminars, awareness
campaigns, webcasts, direct mail, email and more.
Pre-Sales Specialists will:
- Qualify prospects
- Deliver a quote to the customer
- Pass along a valid quoted lead
back to partner to close
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Demos On Demand
CA Internet Security Technology Specialist
Live demos enable partners to not only expand support for
their business, but allow them/you to expand their/your
technical and sales skills as well. Demos are an important
part of the customer selection process.
Technology Specialists will:
- Accept Partner requests for live demos on demand
worldwide
- Demonstrate any/all Threat products in local language
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Improved Customer Service
CA Internet Security Product Specialists
Product Specialists work directly with business end-users on behalf of
our partners to facilitate procurement through our partners and possibly
grow the opportunity beyond a renewal, adding additional
CA Internet Security Solutions.
Product Specialists will:
- Call end-users nearing renewal to qualify the opportunity
- Schedule a product demonstration for upsell
and cross-sell opportunities
- Prepare and deliver a price quote to your team to close
- Configure quotes
- Provide product support
- Cross-sell and upsell products to customers
- In the future will be able to help customers
co-term different maintenance renewals
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Technical Support
CA Technologies Technical Support’s goal is to provide our customers and partners with service and expertise to enhance their investment in the full portfolio of CA Technologies Internet Security Solutions. CA Technologies Technical Support’s goal is to provide our customers with service and expertise.
Access the Internet Security Knowledge Base 24x7:
Partner Support - for Internet Security Solutions
| Partner Technical Support |
Platinum |
Gold |
Silver |
Transacting |
| Access to CA Technologies Knowledge Base (24x7 online support) |
Yes |
Yes |
Yes |
Yes |
| Priority Technical Telephone Support 24x7 |
Yes |
No |
No |
No |
| Priority Technical Telephone Support - business hours only |
Yes |
Yes |
Yes |
Yes |
| ONSITE: 24 x7 unlimited product technical support available to registered Owners and Technicians. |
Yes |
Yes |
Yes |
Yes |
Partners please provide your Site ID and telephone number. Additional information for support is located on the Partner Portal.
OBTAINING SERVICE
You may call us at 866-478-6347. Please have the following information available before placing your call:
- Your name and the CA Internet Security Suite Plus license key; and
- A brief description of the problem.
View terms & conditions. |
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