Frequently Asked Questions
General
Who is CA?
Since 1976, Fortune 500® companies have trusted CA to provide them with software
solutions for the critical needs of their businesses. Now your customers can
have that same dependability at home and in their small or medium sized
business. learn more
Why Is CA Serving the Consumer and SMB Markets?
Many of the world's largest companies are now protected with CA's software.
Recognizing that all PC users face increased Internet security threats, CA has
developed security software specifically for consumers. Now, your customers can
have the same technology that's protecting most of the Fortune 500 companies
with CA's full line of Home & Small Office software products. CA's proven
technology is already protecting more than 20 million consumers worldwide.
What Types of Consumer Products Does CA Offer?
CA has a full line of Internet security, backup and data migration
software to satisfy the needs of home PC users:
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CA Internet Security Suite Plus - Comprehensive Internet Security and Data
Protection
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CA Anti-Virus Plus CA Anti-Spyware - Comprehensive Virus and Spyware
Protection
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CA Anti-Virus - Comprehensive Virus Protection
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CA Personal Firewall - Stops Intruders Cold
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CA Anti-Spyware - Targets Spyware Before It Targets You
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CA Anti-Spam Plus CA Website Inspector - Effective Protection from
Spam, Phishing & Dangerous Websites
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CA Desktop DNA® Migrator - Transfer and Backup Personal Data and Settings
Where Are CA's Consumer Products Sold
CA's fast, easy and effective consumer software products are sold through
various channels including: Onsite PC Protection Program technicians, like you;
its website, www.ca.com; call
centers; retail outlets; OEM/ISP's and its affiliates.
How Will I Know Which Products to Sell the Consumer?
With CA's free download, you can perform a full diagnostic scan on your
customer's computer. In one minute, a full report details the PC's security and
performance needs, provides product information and recommends CA software
solutions. This free download is available exclusively to CA's Onsite PC
Protection Program technicians.
Where Can I Get More Information about CA's Consumer Products?
What is the Command Center?
The Command Center is the exclusive web site that you log into to access all of
the features and benefits of the CA Onsite PC Protection Program.
How do I join CA's Onsite PC Protection Program?
If you're a business owner, you can register online now by
clicking here. If you're not a business owner, tell you boss about CA's
fantastic new program and ask them to visit us at
www.ca.com/onsite.
What type of SMB products does CA offer?
CA Business Protection Suites are available in five versions. There's one
that will satisfy the unique needs of all of your small
office customers.
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CA Desktop Protection Suite
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CA Server Protection Suite
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For Microsoft Small Business Server Standard Edition
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For Microsoft Small Business Server Premium Edition
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For Midsize Business for Windows
How do business owners register for the program?
Click on this link www.ca.com/onsitegold.
Or click on the "Join the Program Now" button anywhere it appears on this site.
How can service providers get their company to join the program?
Email this url: www.ca.com/onsite to the
owner of your company. Have he/she review the site and ask them to join. After
joining, they will invite you to join the program too.
What kind of support can registered program members expect?
CA has designated distinct advisors to provide complimentary, comprehensive
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Customer support - 12x7
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ProductTechnical support - 24x7x365
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Rewards Program support
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Command Center Training
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Product Training
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Rewards Program
How does the Rewards Program work?
CA pays a cash reward on each qualifying sale of its software through the CA
Onsite PC Protection Program. This cash reward is automatically transferred to
your CA Prepaid Visa® Card. You can use the card to make purchases wherever
Visa cards are accepted.
Are owner/operators eligible for Program Rewards (SPIFs)?
Yes. CA pays program rewards to owner/operators as long as this practice does
not conflict with their corporate policy.
How long will the Rewards Program be in effect?
At this time, there is not expiration for the Rewards Program. CA reserves its
right to alter or eliminate the program at any time.
Are renewals on existing CA software products eligible Program Rewards?
No, program rewards are only eligible on new sales.
Who pays the Program Rewards?
CA pays registered technicians through Parago, Inc. (CA's preferred vendor) via
a prepaid Visa® card.
How much money can I make?
The cash reward on each unit of software starts at $5 and runs as high as $150
per unit. There is no limit on how much money you can earn.
Are Program Rewards considered taxable income?
Yes, all program rewards are paid in compliance with and reported to the
applicable tax reporting agency for each registered member.
Why am I being asked for my Social Security Number (U.S. residents) or my
Social Insurance number (Canadian residents)?
In order to earn rewards in the program, you must provide your U.S. Social
Security number or your Canadian Social Insurance number. The sole purpose of
your Social Security/Social Insurance number is for year-end tax purposes. All
rewards earned in the Onsite PC Protection Program are considered taxable
income. Your Social Security/Social Insurance number is collected and stored in
a secure environment, by Parago, Inc., on behalf of CA. It will never be
displayed or used in program communications. At year-end, if you're a U.S.
resident and have received more than $600.00 in rewards, you will be issued a
1099 from Parago, Inc. on behalf of CA. At year-end, if you are a Canadian
resident and have earned more than $500 in rewards, you will be issued a T4A
from Parago, Inc. on behalf of CA.
All rewards will be issued in US dollars. All conversions from United States
dollars to Canadian dollars for the purposes of determining whether or not a
Canadian resident has reached the $500 (Canadian) limit will be in accordance
with Canadian tax law.
How is the income tax reporting handled on Program Rewards?
CA's preferred vendor, Parago, Inc., will issue a 1099 form in accordance with
IRS rules and regulations to registered technicians in the United States. For
our Canadian technicians, Parago, Inc. complies with Canadian income tax
reporting laws.
I am a Canadian resident, are my Program Rewards paid in U.S. or Canadian
dollars?
Program rewards are paid in U.S. currency to all Canadian residents. Your
personal pre-paid Visa card balance will always be represented U.S. currency.
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Diagnostic Scanner
What is the purpose of CA's Diagnostic Scanner?
The diagnostic scanner was built to give you a profile of the end-user's PC. It
details hard drive space, installed software, running software as well as
Internet security issues, etc. The Diagnostic Scanner also detects consumer
security software on PCs. Based on its findings, it reports the end-user's
Internet threat vulnerability and recommends CA's software solutions.
Click here for a list of the software that the diagnostic
scanner detects.
If you would like us to add products to the list, please submit your suggestions
to CA's customer service center.
Does CA's Diagnostic Scanner use ActiveX?
Yes, the scanner does use ActiveX. You may need to enable ActiveX in Internet
Explorer to run the Diagnostic Scanner.
Will the Diagnostic Scanner run over dial-up as well as broadband?
Yes, but you can expect a slower response when using dial-up service.
Which web browsers will the Diagnostic Scanner run on?
The Diagnostic Scanner is an Active X application. Therefore, it will only run
on the Internet Explorer browser.
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Virus Protection and Identity Theft Coverage
What is Virus Protection coverage?
If a PC that has CA Internet Security Suite Plus 2008 properly installed and
registered fails due to a virus infection, the end-user is eligible to receive
up to $5,000 in technical service and hardware replacement under the limited
warranty associated with the aforementioned products.
What is Personal Internet and Identity Theft Coverage?
Personal Internet and Identity Theft Coverage provides registrants up to $5,000
in reimbursement costs that have arisen solely as a result of a stolen identity
event. These costs include: re-filing rejected credit applications; reasonable
and necessary costs associated with obtaining documents, making phone calls,
postage, etc.; lost wages and legal defense fees as a result of efforts to
report and/or amend records provided these costs have arisen solely as a result
of a stolen identity event.
What is Mobile Lifeline™ (MLL)?
MLL is remote data protection technology that can protect and/or retrieve your
PCs data in the event it is lost or stolen. With MLL, an end-user will be able
to: determine whether their computer files have been accessed or modified;
retrieve, encrypt and delete computer files; block their computer screen and
shut down or restart their computer by using MLL's remote technology.
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